Based in Bristol, UK, Rachael leads Crossref’s approach to community-focused product development, consulting with members, users, and other open scholarly infrastructure organisations to help focus the organisation’s priorities and deliver on our ambitious roadmap. Rachael worked her way up through editorial groups at a scholarly publisher before joining Crossref as a Product Manager in 2012. In that role she introduced ORCID Auto-update and oversaw improvements to Crossmark and Similarity Check. In the Community team she initiated our important partnership with the Public Knowledge Project, grew adoption of preprints, grants, and data citation, and a brief strint in R&D saw her engage new technical and community iniiatives such as crowd-sourcing retrations and updates. Rachael took over as Director of Product in May 2022.